Customers compliment the quality, freshness, and style of my work as well as my organization, research, and project management skills, including my ability to complete projects on time and on or under budget.

General feedback on writing, consulting, and editing:
The home testing article has received positive comment and no edits from our three most vocal editorial board members, so a special congratulations is in order.
—G.L., American Association for Clinical Chemistry, Washington, DC

I know that you were hard at work on this project long before I joined the NEETF staff. It is your research and writing that made this report possible.
—M.P.S., the National Environmental Education and Training
Foundation, Inc., Washington, DC

When I first read the copy-edited version [of my book], I thought my carefully crafted work had been massacred but, the more I read, the more impressed I got. . . . there is no point in writing a book if no reader understands the messages!
—C.F., Nine Wells Hospital and Medical School, United Kingdom

From a customer survey (conducted by a third party) asking “How satisfied were you with the services you received?”

Very. There was a very tight deadline and she was able to write a cover story article quickly and give it good coverage.

Joanne is professional to the “nth” degree. I’d recommend her with no reservations.

The course concept was creative and I hadn’t seen anything like it before.

… very self-sufficient. I wish other writers were as dependable.

I know she is competent. But she is also someone you can count on.

I can completely relax when Joanne is working on a project and that’s a good thing. I trust her to get the job done.

From anonymous evaluations of workshop and adult education programs:
Thank you for being so hard working, patient, and accepting. Last night’s group of readings was fun to listen to. And what you’re doing is making us think and
want to do better than we’ve ever done. Your teaching is like you are, gentle, thoughtful, and deep.

The class is great. I alternate between thinking “Yea, I can do this.” to “There is just so much to know.”

Good “hands on” approach.

Very knowledgeable, presented material in understandable and interesting techniques.

I found her energetic, valuable in her assistance, knowledge, skill and competency, a true delight to learn from, and excellent teacher.

Very comprehensive, excellent materials, important feedback, excellent in-class exercises.

From unsolicited emails:
As a member of the Plain Language Association and the author of the Gregg Reference Manual, I was delighted to see your article in the latest issue of BEW. You’ve done a real service to the profession by bringing this typically neglected matter to the attention of business education instructors and adminstrators.
B. Sabin

I read your article about the Principles of Persuasion and learned a lot about this subject. Your article was well written and provided good examples for class usage. When we study persuasive letters in my business communications class, the students will also be enriched by this knowledge.
A.A., Professor, Pasadena City College

Nicely done. You captured the energy of our program.
—M.G., Founder and CEO, Youth Tech Enterprises

…I received your outstanding article in the mail a little while ago. Thank you for writing about our program. This publicity helps us strengthen and grow the excellence that this group has been able to cultivate with their partnerships. Hopefully the others that read your publication will be motivated to begin similar programs. It really is making a difference in Dallas.
W.W., Greater Dallas Chamber of Commerce